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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

 

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS) published by Data Partner, Inc

Established in 2001, Data Partner Inc. has been providing our customers with complete IT solutions focusing on key critical elements. Over the years we have evolved our business model alongside the growing need for increased security and simplicity that today’s IT world demands. We utilize our teams' years of experience to learn the details of your environment and offer you a state-of-the-art, custom, and cost-effective long-term solution to meet all of your business needs.